Refund Policy

We want you to be happy with your risers and display accessories. This policy explains how returns, refunds, and replacements work for orders from Thicc Club Prints.

Damaged or Defective Items

If your order arrives damaged or has a print defect (such as a broken riser or a nameplate that doesn't match what you ordered), contact us within 7 days of delivery at thiccclubprints@gmail.com with photos of the item and packaging. We'll work with you on a replacement or refund.

Custom Orders

Because custom nameplates and personalized risers are made to order based on the details you provide, custom items are final sale and not eligible for refund or exchange unless the item arrives damaged or does not match the details you submitted.

Standard (Non-Custom) Items

For standard, non-personalized items, you may request a return within 14 days of delivery, provided the item is unused and in its original condition. Reach out to us before sending anything back so we can confirm the return and provide instructions.

• Buyers are responsible for return shipping costs unless the item was damaged or defective on arrival.
• Refunds are issued to the original payment method once we receive and inspect the returned item.
• Original shipping costs are non-refundable.

Show and In-Person Sales

Items purchased in person at trade nights, shows, or events follow the same policy above. Bring your item and proof of purchase, or contact us by email, and we'll help sort out a damaged item or issue.

Order Cancellations

If you need to cancel an order, contact us as soon as possible. Orders that haven't started production can typically be cancelled for a full refund. Once a custom print has started, we may not be able to cancel or may only offer a partial refund to cover materials and time already spent.

How to Start a Return or Refund Request

Email thiccclubprints@gmail.com with your order details, a description of the issue, and photos if applicable. We aim to respond within 1–2 business days.